Privacy Policy

Last updated: December 21, 2018

ScaleRep’s Privacy Policy

ScaleRep Inc. (“ScaleRep”, “We”, “Us”, or “Our”) is committed to transparency in the collection and use of your personal information. The Privacy Policy below describes how we collect and use personal information, and the circumstances under which we may share this information. This Privacy Policy applies to the privacy practices of: (a) our website located at (the “Website”); (b) our sales development software (the “Software”); and (c) our other services including our sales as a service (the “Sales Services”) (together with the Website, Software and Sales Services, the “ScaleRep Services”).

Collection and Use of Information
The term “personal information” means information about an identifiable individual, including name, address, email address, signature, and other information relating to an individual. We may collect personal information from you (whether you act as the contact person for a business or in your own individual capacity) when you:
Visit or register an account on our Website; Place an order for ScaleRep Services; Make a payment for the ScaleRep Services; Sign-up to receive promotional communications; or Contact us with a comment, question or complaint.

Account Information: You do not need to register to visit and browse certain features of the Website. However, to access certain features or the ScaleRep Services, you are required to register for a ScaleRep Account (the “Account”) through our Website. During the registration process, you may be asked to provide us with your full name, email address, billing address, city, country, phone number, shipping address, company name, and website. You may also be asked to choose a username, password and security questions. This information is used to create your Account, deliver the product you have purchased, and / or otherwise provide and administer any other service you have requested.

Payment Processing Information: When you make a payment online, we collect payment information from you such as credit card information for processing by our third party payment service provider. We do not retain any payment processing information or any financial information such as credit card numbers. All such information is provided directly to our third party processors whose use of your personal information will be subject to the payment processors’ own Privacy Policy and Terms of Service.

Marketing and Promotional Communications: We may offer you the ability to sign-up to receive marketing and promotional communications through our Website or on third party websites (including through social media sites). If you sign-up, we collect certain personal information (such as first and last name, email address or mobile phone number) which we use to send you email, SMS text messages and other communications containing ScaleRep updates, tips, and other content that may be of interest to you. You can opt-out of receiving promotional email from us by following the opt-out or “unsubscribe” instructions provided in your email or text message, or by contacting us as set out below. Please note that you may continue to receive transactional and account-related electronic messages from us.

Customer Service: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, email address, mailing address, postal code and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.

Disclosure of Information
We may transfer or disclose information as follows:

Service Providers Arrangements: Your information may be disclosed, stored and / or transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your information may be stored and processed by us, our affiliates and other third party service providers in the United States or other foreign jurisdictions. In the event that personal information is transferred to the United States or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.

Partners: From time to time, we may partner with third parties to provide benefits and / or additional services to our customers. With your consent, we may exchange certain personal information with these third parties. We may also share aggregated, non-identifiable profile and usage data with third parties for marketing and analytics purposes.

Context.IO: We use Context.IO to analyze connected sales reps email communication. In order to improve spam filters, detect and help stop phishing attacks, and help companies adopt best practices, they analyze how people interact with commercial email. All personal information, such as names, email addresses, and postal addresses is removed. No part of the anonymized data can be traced to a specific email account. The remaining information is combined with anonymous data from millions of other users. No personal information is disclosed to any third party. You can opt-out of this service at any point in time:

Legal and Compliance: We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business: Personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of ScaleRep or as part of a corporate reorganization, or stock or asset sale, or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.

Aggregated Data: ScaleRep may share or sell aggregated data that does not identify you with third parties and the public in a variety of ways. When we provide this information, we take technical measures to ensure that the data does not identify you and cannot be associated back to you.

Safeguarding and Retention of Personal Information
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Access to Personal Information
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Cookies and Additional Information about our Website
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand activity on our Website and to monitor and improve our Website.

Cookies: Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies (1) may let us know who you are, (2) may be necessary to access your account information (stored on our computers) in order to provide personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Website in accordance with your preferences and interests. We and our service providers (such as Google Analytics) also use cookies to help us understand our Website activity, to improve our Website and provide better customer service. For more information about Google Analytics, see You may set your web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website.

Tracer Tags & Web Beacons: Our Website may also use a technology called “Tracer Tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

Online Ads and Interest-Based Advertising
We may use third parties such as ad networks and other advertising companies to serve advertisements on our Website and on other websites (including social media sites such as Facebook and Twitter). These companies may use cookies, tracer tags or web beacons to report certain information about your visits to our Website and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Website (including on social media sites). For example, you may see advertisements for ScaleRep on third party sites after you have visited the Website. To learn more and to opt-out of having your information used by participating companies for online behavioural advertising purposes, please visit (if you are in the United States) or (if you are in Canada). You can also opt-out of receiving interest-based ads on Facebook by changing your ads preferences in the Settings tab, and on Twitter by changing your advertising preferences in your Account Settings. We may also use services provided by third-party social media platforms such as Facebook and Twitter to serve targeted ads on such platforms.

Do-Not-Track Signals and Similar Mechanisms
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, the ScaleRep Services currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Third Party Websites
Our Website may contain links to other websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect personal information from you.

Social Media
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the Website, plug-in or application. For example, if you chose to sign-in to the Website through Facebook, you may authorize us to collect certain information from your Facebook profile. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Children’s Privacy
We do not knowingly collect any personal information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.

Your California Privacy Rights
California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes.

Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us
Please contact our Privacy Officer if you have any questions or comments about this Privacy Policy, you wish to access, update, and/or correct inaccuracies in your personal information, or you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information. You may contact our Privacy Officer by email at